Thank you for shopping at northcrestmenswear.com. Customer satisfaction is important to us, and we strive to provide a fair and transparent return and refund process.
Return Eligibility
Customers may request a return within 30 days of receiving the order. To qualify for a return, items must meet the following conditions:
Unused, unworn, and unwashed
In original condition and packaging
Free from damage caused by improper use
Returned with all original tags and accessories, if applicable
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items may not be accepted for return:
Final sale or clearance items
Gift cards or promotional products
Items showing signs of wear, alteration, or damage after delivery
Products returned without prior authorization when required
Return Process
To initiate a return request, customers should contact our support team with the following information:
Full name
Order number
Reason for return
Photos of the item if damaged or incorrect
Once the request is reviewed and approved, return instructions will be provided.
Refund Processing
After the returned item is received and inspected, approved refunds will be issued to the original payment method used during purchase.
Please allow approximately 5–10 business days for the refund to appear depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item sent by us.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 business days after delivery. Our team will work to resolve the issue as quickly as possible through replacement, exchange, or refund assistance when appropriate.
Return Shipping Responsibility
Customers may be responsible for return shipping costs unless the return is due to a company error, defective merchandise, or shipping damage.
We recommend using a trackable shipping method when returning items, as Northcrest Menswear LLC is not responsible for lost return packages.
Return Address
Northcrest Menswear LLC 613 Dufossat St New Orleans, LA 70115-1434 United States
Contact Information
For questions regarding returns or refunds, please contact:
